bluetooth keyboard issue pro 3

[michaell]

when both a Bluetooth keyboard and mouse are connected at the same time, after using mouse a lot or keyboard idle, first keystroke from keyboard is a double character.
for example enter: abc comes out aabc. if mouse turned off, keyboard works perfectly. Logitech mx5000 keyboard and tried with either Logitech mouse or Microsoft surface mouse. surface live support was no help.

 

[jnjroach]

Are you on 2.4GHz Wireless as well? If so it is most likely contention between WiFi and Bluetooth. Switching to 5GHz should improve things....

 

[michaell]

Are you on 2.4GHz Wireless as well? If so it is most likely contention between WiFi and Bluetooth. Switching to 5GHz should improve things....

 

[michaell]

tthanks for the reply - as you can see by the 2 't's at the beginning of the sentence changing to 5ghz did not resolve the situation.
any other help would be appreciated.

 

[jnjroach]

Not sure, from sfc /scannnow from an elevated CMD Prompt to see if it is a Windows issue or try another keyboard...