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Solved Cannot download Apps from the Microsoft Store

XBU Philippe

New Member
Hello guys,

I have tried several solutions already from the Internet (resetting the store over "Settings", resetting it via Powershell) and nothing really seems to work.

I have a Surface Book 2, Windows 10, and the Microsoft Store opens, I can browse, but I cannot download. I can "buy", then when I try install it, there are several problems that can arise, and they vary from time to time, but they result in me not being able to install apps:
  • Most of the time a click on the "Install" button results in nothing at all.
  • Sometimes my cursor shows a
    Forbidden_Symbol_Transparent.svg.png
    sign when hovering over the Install-Button
  • When I do get it into the download-queue the app never starts downloading (they even get stuck in my start menu)
So, any ideas on what to do?
 

sharpuser

Super Moderator
Staff member
Check Settings, Accounts, and make sure you don’t need to “Verify” your account on your Surface Book 2.

This was the answer for me when I was having these problems on the Microsoft App Store.
 
OP
XBU Philippe

XBU Philippe

New Member
I think that made me see that the problem is rooted deeper... I have no Windows Defender to turn on and cannot start or install it. Is there a possibility to get in touch with Microsoft Support? It cannot be, that a 2000€+ laptop has problems like this.
 
OP
XBU Philippe

XBU Philippe

New Member
Okay, Update. I chatted with Microsoft support this morning. They just made a repair installation of windows (after checking that my hardware is okay) and voilà, Store and Defender are working again. Thanks, anyway! :)
 
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