I had to come back and comment. I come from a very similar background - long time Apple user, have been bored as of late with the OS X and the minor upgrades that MacBook Pros have been getting, and Surface Pro was something new and exciting. I first tried the original Surface Pro, and really liked the concept, but between the crappy battery life, some hardware issues and software problems, I sold it, intent on trying out Surface Pro 2. Sure enough, I got Surface Pro 2, and initially I was very happy. In fact, I was seeing this as a game changer for me - and sold my MacBook Pro...... Of course, that's when the problems started - the infamous crash on wake up, non-responsive touch type 2, and other, smaller issues that started driving me up the wall - legacy Windows programs that can't scale to high DPI, running out of room on 128Gb version and not able to find 256Gb anywhere, etc... In the end I decided to return it, and after reading all the issues with the recent firmware rollout, I'm glad I did.Ok so just spent some time on chat - Gave em my creditcard to put a hold on to and they are sending out a replacement unit. Hopefully the new one is good, if not then I have to escalate and work on trying to get all my money back.
I want to LOVE this device. I'm over 1500.00 bucks into it so I expected more. In all my years of buying laptops, tablets bla bla bla I have never had this many issues with one device. A lot of the issues are driver/firmware related and I liked the device enough that I put up with it because I know it can be fixed... Bad hardware is something I can't deal with, I didn't buy this as a toy... It's crucial to how I work - I researched Surface pro since before the first one came out, I didn't just blindly jump into this, in fact I kept my Macbook Air during the entire return period of my Pro just in case it didn't work out. The problem comes with things happening after my return period (Bad screen, bad firmware, USB transfer issues) -
I understand a lot of people here don't have issues. It's not why I made this thread, hell part of me needed to vent it out somewhere where I wouldn't be told to go buy an Apple product "I was still told to go back to Apple here ha" - Fact remains there are many issues with the SP2, even if you have perfect hardware there are multiple software problems, again you may not notice them because you aren't using the same things I do (Solidworks is a perfect example - there is an OPENGL problem with SP2+Drivers that require a registry hack) -This is a fairly expensive device aimed at the professional world (hence why I hold it to high standards) This device is on it's second generation now - there's no excuse for Screen flicker driver problems when it's been an issue since SP1 especially since a driver can easily fix it, it's little BS like this that tells me maybe the team working on the SP isn't ready for prime time. Again I am holding Microsoft to high standards, they have been around forever now it wasn't like I backed this off a Kickstarter project and was unrealistic with my expectations.
Hopefully someone who is on the fence about getting a SP2 for use in Industrial Design / Graphic design stumbles upon this thread and can understand that there may be some seriously annoying issues.
Anyways - I'll post back once I get the new device and let you know how it went.
Microsoft customer care was very helpful and polite
I still LOVE the format, just not the execution. I think Windows 8.1 is great for a hybrid type devices, so instead of getting another MBP, I got a Yoga 2 Pro with 256Gb SSD. I have been fighting its own set of issues, but at least it is stable coming out of sleep and the keyboard is usable ever time... Truth be told, I'm tired of dealing with all the crap between SP1, XPS12 (Ivy Bridge version I tried), SP2, and now Y2P, but at the same time I have a hard time coming back to the Mac - I'm addicted to high-res touch screens. I'll probably keep the Y2P until next gen of devices and decide then. Hopefully SP3 will be THE device.