I want to love my new Surface Pro 6 But mouse is driving me crazy

[David M Hodges]

I want to love my new Surface Pro 6 but the mouse lag is driving me crazy. I have tried the sensitivity settings but that hasn't helped. My Surface Pro has the Intel Core i5. Wondering now if the Core I7 would have made a difference.

 

[sharpuser]

@David M Hodges ,

Let’s see if we can fix you up.

Your mouse lag is not likely due to processing speed. Which mouse? Are you using Bluetooth? Ruled out interference?

 

[David M Hodges]

@David M Hodges ,

Let’s see if we can fix you up.

Your mouse lag is not likely due to processing speed. Which mouse? Are you using Bluetooth? Ruled out interference?

Thanks!
I should have been more clear, I am using the touchpad. It will stall and lag. At times it will not lock in on the sidebar slide to move the page up and down until I have tried to get it to grab several times.
David

 

[sharpuser]

Could it be that your Surface is still setting up and copying OneDrive files from its cloud? Exit OneDrive and see if it improves.

 

[silver45]

What brand is your mouse?

 

[David M Hodges]

What brand is your mouse?

I wasn't specific enough in my first post. I am having the trouble using the touchpad.

 

[David M Hodges]

Could it be that your Surface is still setting up and copying OneDrive files from its cloud? Exit OneDrive and see if it improves.

I disabled OneDrive but did not see any improvement. I use LiveDrive so I disabled it and did not see any improvement. The problem is definitely worse when online but it is not limited to being online. I am seeing the same kind of problems when using Microsoft Word, Powerpoint and Publisher.
Thanks again for your help!
David

 

[sharpuser]

Okay,

Let's try removing your touchpad, and letting the Surface find it again, possibly making some settings.

Cortana Search for Device Manager, then choose Mice and Other Pointing Devices,

then remove the HID-compliant mouse entries by uninstalling, and immediately restart your Surface Pro 6.

 

[David M Hodges]

Okay,

Let's try removing your touchpad, and letting the Surface find it again, possibly making some settings.

Cortana Search for Device Manager, then choose Mice and Other Pointing Devices,

then remove the HID-compliant mouse entries by uninstalling, and immediately restart your Surface Pro 6.

I uninstalled the HID-compliant mouse entries then restarted but there is no improvement. To give you an idea of what is happening, Frequently I will have to try 3 and 4 times to get the mouse to move.

 

[sharpuser]

Is the delay in moving the trackpad's mouse pointer, scrolling, clicking, or all of the above?

 

[David M Hodges]

Is the delay in moving the trackpad's mouse pointer, scrolling, clicking, or all of the above?

All the above. I disabled all of the special features of the touchpad and tried it and still had the same problem.
David

 

[Gayle Woods]

All the above. I disabled all of the special features of the touchpad and tried it and still had the same problem.
David

Is the delay in all programs or just in the internet browser? What browser are you using?