IR Camera Image Rotated

[Doug Shepard]

I am having an issue where my other cameras (front and rear) are operating normally, but the IR camera image is rotated 90 degrees. I believe this is also causing an issue with Windows Hello Face setup, which gets stuck on the IR image. Is there a way to adjust the camera or system settings to fix this?

 

[Votality]

I am having an issue where my other cameras (front and rear) are operating normally, but the IR camera image is rotated 90 degrees. I believe this is also causing an issue with Windows Hello Face setup, which gets stuck on the IR image. Is there a way to adjust the camera or system settings to fix this?

Turn your head 90 degrees

Has it always been that way?

Just wondering if they could have mounted it incorrectly. Surely not, you would think its on a pcb that only fits one way and its a software issue.

 

[Doug Shepard]

It's new, but was reimaged with Enterprise, so I am hoping there is a setting that is wrong or corrupted. There have been a number of little configuration issues that I have been able to fix, but I am stumped on this one. Not finding any posts on this issue.

 

[starstreak]

Is there a way to manually view it? The only time I see the IR picture is when I first launched it to configure. Since then, the only way I know it's being used is with windows Hello and I can see the red IR light turn on to see me.