Hi Folks,
I just took delivery of my SP3 yesterday, it seems to work perfectly, but, i have a couple of issues which are making me wonder if its faulty.
Firstly, in Device manager the Surface Pro Touch Controller Firmware has a yellow triangle next to it, from what i have read and seen this is usually caused by faulty hardware but everything works. Online i only see people complaining that, from new, after the first firmware update their device does, the touch screen stops working completely and you're left with a non working screen - yet mines is fine. So im left wondering if this is just a bug and a lot of people simply haven't noticed.
Can i ask if anyone else who has a perfectly working SP3 check their device manager for the Surface Pro Touch Controller Firmware status under Firmware?
I've pretty much reset and then factory reset and reinstalled everything several times now and it always ends up the same. Interestingly, prior to the first firmware update from reset state the Surface Pro Touch Controller Firmware does not exist and i see no errors in device manager.
Secondly in Windows update, the last System Firmware Update on the 28th Oct (which does NOT appear to have a new Surface Pro Touch Controller firmware within it) also shows as Failed (error code 8024CE0A) , and i don't seem to have any option to attempt to re-install - again this happens consistently even after a full factory reset.
Any ideas what i should do here?
I'm thinking this might need returned, but, bar the firmware updates its working perfectly so it seems daft.
Help!
I just took delivery of my SP3 yesterday, it seems to work perfectly, but, i have a couple of issues which are making me wonder if its faulty.
Firstly, in Device manager the Surface Pro Touch Controller Firmware has a yellow triangle next to it, from what i have read and seen this is usually caused by faulty hardware but everything works. Online i only see people complaining that, from new, after the first firmware update their device does, the touch screen stops working completely and you're left with a non working screen - yet mines is fine. So im left wondering if this is just a bug and a lot of people simply haven't noticed.
Can i ask if anyone else who has a perfectly working SP3 check their device manager for the Surface Pro Touch Controller Firmware status under Firmware?
I've pretty much reset and then factory reset and reinstalled everything several times now and it always ends up the same. Interestingly, prior to the first firmware update from reset state the Surface Pro Touch Controller Firmware does not exist and i see no errors in device manager.
Secondly in Windows update, the last System Firmware Update on the 28th Oct (which does NOT appear to have a new Surface Pro Touch Controller firmware within it) also shows as Failed (error code 8024CE0A) , and i don't seem to have any option to attempt to re-install - again this happens consistently even after a full factory reset.
Any ideas what i should do here?
I'm thinking this might need returned, but, bar the firmware updates its working perfectly so it seems daft.
Help!