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random freezing during films and tv app on surface 3?


New Member
hey everyone! i got my surface 3 about 5 months ago i believe, and i love it. at first i had 0 problems with it. but now after the 2nd month, my movies, and tv shows freeze during play at random points. the video stays frozen, while audio continues. after about 1 to 5 secs the video suddenly fastforwards to catch up with the audio.
this only happens when im using the films and tv app. my netflix, and videos on the web browser have no problems.
this problem was happening with windows 8.1, i installed windows 10 and still have the problem. so does anyone have an idea on what i could do to fix this?