Today I decided to get a screen protector on my two day old Surface Pro 2 at Best Buy and got it installed with Geek Squad. It wasn't until I got home an hour later that I noticed that the back of it had a bunch of scratches that were probably caused by the guy when he was installing my screen protector and on top of that there was debris in the screen protector that he didn't wipe off. Needless to see I was pretty pissed and am going back tomorrow. What are the chances that they replace my Surface Pro 2 with a new one (I bough it at Best Buy)? I also have Microsoft Complete, but I'm not sure if cosmetic damage is covered. I'm seriously considering contacting Best Buy's corporate office in my province if I don't get reimbursed somehow for the damage.