Editor in Chief
Despite the obvious high quality of the new Microsoft Surface RT tablet, technology is a complex thing, and there are bound to be some issues. Previously, members in our forums shared they have experienced issues with their keyboards and that issue is being addressed in the media. According to this latest intel, some users over at Microsoft's own support pages have reported experiencing WiFi problems with the new device. Here's a quote with some of the details,
Apparently, this issue has also been reported in our own forums. You can find one of the threads here: http://www.surfaceforums.net/forum/microsoft-surface-general-discussion/1931-surface-rt-wifi-connection-issue.htmlMicrosoft started shipping the tablet on Oct. 25 and the first complaints appeared two days later. The thread is now 16 pages long, with users saying Wi-Fi issues are causing disruptions to movie streams, file downloads and Web applications.
"My connection to the wifi network frequently and repeatedly goes 'limited'. If I reset the connection by turning on and off airplane mode it works again, but only for a short amount of time ... before I have to repeat the process again," wrote one user who goes by the name kjkeys88.
Another poster, EricLinneman, who said he is a senior consultant at Microsoft, also said his wireless connection was showing as "limited." Rebooting his tablet only temporary resolved the problem.
Some users thought the problem could be with their wireless router instead of the tablet, but EricLinneman wrote that the connectivity problems appeared to be consistent across different router brands. Other users said the problem was happening with their Surface tablet only, not their other wireless devices.
"I have the same issue. My iPad works just fine on the same network. And my wireless Xbox also works just fine. Only my new Surface has issue," wrote poster Brian Peal.
A forum moderator and Surface support engineer at Microsoft, Steven_B, wrote on Nov. 5 that Microsoft was investigating the issue.
"We're sorry to hear about the WiFi going into Limited connectivity and having poor signal strength. We are aware of the issue and are currently investigating the cause," wrote Steven_B on the board.
There's no official word as to what is being done about the issue, but we are sure Microsoft is aware of the issue and will likely issue a patch fix sometime soon. Sound off if you have experienced these issues.