Solved SP3 Touchscreen doesn't work in a single row.

[vincenty911]

I just bought a SP3 from amazon and the touchscreen does not seem to work in a row of pixels. I've tried calibration, resetting calibration, wiping the screen. Nothing seems to work. The only thing I've noticed is when starting up surface I see a thin yellow line where the row of unresponsive touch is.
ex.
=====================
!%%%%%%%%%%%%%%%%
!%%%%%Surface%%%%%%%
!%%%%%%%%%%%%%%%%
=====================
=====================
The exclamation marks represent the yellow thin line. The percentage signs mean unresponsive touch. The equals signs mean normal working touchscreen pixels. (This is the boot screen). I do not know if this surface was in contact with water, are there any water damage indicators? I also clean installed Windows 10 and am not sure if the correct drivers are installed - Everything just worked when I installed Windows 10.

Thanks,
Vincent

 

[leeshor]

Welcome to the forum

It sounds like you have tried a lot of things to fix a problem that is very likely hardware and can't be fixed doing what you have done. I would have assumed hardware from the start. Get it exchanged.

 

[vincenty911]

Would I exchange it via the Microsoft help desk?

 

[vincenty911]

Just got my surface shipped via ups thank you.