Plugged in, not plugged in, doesn't matter. It's not overheating, not even warm. Battery life is still good. We've checked all the sleep settings, etc. Just started about a month ago.
Any ideas?
This sounds vaguely reminiscent of what I heard in the past would happen if Windows was not licensed or activated. Check All Settings - Update & Security - Activation.
Did you reinstall the OS from a ISO? If so what version did you install?