Surface Pro 4 won't stay on

Gstal · Sep 10, 2018

My son's Surface P4 won't stay on at all and warranty just expired : ( Any suggestions vs paying $450 for a refurbished as MS suggests?

Plantje · Sep 11, 2018

It starts shutting down? Or does it just go black as if you pull the plug of a desktop? How long does it stay on?

Gstal · Sep 11, 2018

It goes black right away .. won't stay on long enough to do anything at this point?

Plantje · Sep 11, 2018

So, you get the Surface logo and then it turns black. Anyone who can help Gstal? Should be possible to get it up and running again?

hughlle · Sep 11, 2018

Does the Led on the magnetic power plug stay on, or does it blink etc?

Gstal · Sep 11, 2018

I am prompted for the screen pw then once I input it the screen goes black. Keyboard remains lit and light on cord stays on.

Gstal · Sep 11, 2018

I was able to access a prompt to reset the PC so trying that next

Gstal · Sep 11, 2018

The PC reset and was taking me through the set up then it went dark (again).. tried it 2 x and same result. Blacked out when trying to pair the pen.

Plantje · Sep 11, 2018

What happens if you connect to an external screen?