G Gstal New Member Sep 10, 2018 #1 My son's Surface P4 won't stay on at all and warranty just expired : ( Any suggestions vs paying $450 for a refurbished as MS suggests?
My son's Surface P4 won't stay on at all and warranty just expired : ( Any suggestions vs paying $450 for a refurbished as MS suggests?
Plantje Active Member Sep 11, 2018 #2 It starts shutting down? Or does it just go black as if you pull the plug of a desktop? How long does it stay on?
It starts shutting down? Or does it just go black as if you pull the plug of a desktop? How long does it stay on?
OP G Gstal New Member Sep 11, 2018 #3 It goes black right away .. won't stay on long enough to do anything at this point?
Plantje Active Member Sep 11, 2018 #4 So, you get the Surface logo and then it turns black. Anyone who can help Gstal? Should be possible to get it up and running again?
So, you get the Surface logo and then it turns black. Anyone who can help Gstal? Should be possible to get it up and running again?
H hughlle Super Moderator Staff member Sep 11, 2018 #5 Does the Led on the magnetic power plug stay on, or does it blink etc?
OP G Gstal New Member Sep 11, 2018 #6 I am prompted for the screen pw then once I input it the screen goes black. Keyboard remains lit and light on cord stays on. Last edited: Sep 11, 2018
I am prompted for the screen pw then once I input it the screen goes black. Keyboard remains lit and light on cord stays on.
OP G Gstal New Member Sep 11, 2018 #7 I was able to access a prompt to reset the PC so trying that next
OP G Gstal New Member Sep 11, 2018 #8 The PC reset and was taking me through the set up then it went dark (again).. tried it 2 x and same result. Blacked out when trying to pair the pen.
The PC reset and was taking me through the set up then it went dark (again).. tried it 2 x and same result. Blacked out when trying to pair the pen.
