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Surface went to recovery screen and KB will not enter letters


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I have a Surface running RT and it rebooted while my daughter was using it. It went to recovery yor PC needs repair. I got the bit locker (all numeric) from the skydrive but when I enter it it says it is wrong. On the recovery screen it shows a Recovery key (alpha numeric) but the KB cover will not let me enter any letters. I hooked up a USB KB and again it only lets me enter numbers. Any suggestions on how to fix this?

Thank you

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