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Touch cover muting on its own. Help...

Does you surface with touch cover mute on its own.

  • Does not mute in its own

    Votes: 4 28.6%
  • Does mute on its own with touch cover.

    Votes: 10 71.4%

  • Total voters
    14

J515OP

Super Moderator
I got a replacement today and after 1.5 hours no muting so far, it was happening at least every 30 mins or less befor.
Glad to hear it seems fixed! :D I guess if others are experiencing this problem they should consider a replacement.
 

Nutball

New Member
I got my replacement keyboard yesterday and, so far, so good.

I used it for about 30 minutes with music playing while I played a card game app that, when active, seemed to exhibit significant random mutes with the previous keyboard. No muting with new keyboard.

After recharging a low battery, I used it for about 1.5 hours with music playing, doing various other tasks (news & weather apps, desktop & Office activities, and other game apps that had significant random muting). Again, no muting with new keyboard.

However, I did have an issue at one point with the keyboard apparently not being recognized about half-way through the second session. I detached and reattached it and it worked again. Hopefully I haven't traded one problem for another.
 

jnjroach

Administrator
Staff member
I didn't have the issue with the original black touch cover, but I picked up a new Cyan Limit Edition Skulls Touch Cover and it appears to happen with a gesture that is similar to two finger scrolling...
 

souldier

Active Member
I can testify that my touch cover does randomly mute on its own on very rare occasions. Since it is so rare it doesn't really bother me, but it does indeed happen.
 

reptilian

New Member
Yes my touch cover (on Surface Pro) does randomly mute, but only once a day or less. It doesn't bother me that much. Is MS offering replacements? I can't return it now after 4 months.
 

Dayton

Member
This is happening to my SP2 with a white Touch Cover that I recently picked up. My go to keyboard is a Type 2 but when I know I will mostly be mobile and not doing much typing I prefer the Touch, especially the original as it folds back really well. The random mute wasn't bugging me too much until today when the audio was muting during Man City vs. Sunderland without my even touching the keyboard.
 
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