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USB not recognized

bamaster

Member
Hello,

OK, I just ran into something weird. I use a Logitech Anywhere MX wireless USB mouse most of the time so the USB dongle stays plugged in. No problem, it works fine. But today I also plugged in an external drive (2 TB Seagate USB 3.0). The moment I plug it in, I lose the mouse. Unplug the external drive, the mouse works. Hrmm...

So I use the touchpad and then I get a "USB device not recognized" error. It blinked a couple times then the mouse started to work. then both the mouse and external drive stopped working. I did this a couple times.

So has anyone been able to have a wireless mouse and external drive plugged in at the same time?
 

Telstar1948

Active Member
I have a SB and I use a BT keyboard and a wireless mouse with it. I have the new dock hooked up to my SB. The wireless dongle is plugged into one of the USB hubs that's connected to my dock. I also have two USB drives hooked up to my dock as well. I've had no issues (yet) as you've described. I haven't tried using just my USB ports on my SB.
 

leeshor

Well-Known Member
It's possibly drawing more from the USB port than it can comfortably handle. A powered USB HUB would tell you one way or the other.
 
OP
bamaster

bamaster

Member
It's possibly drawing more from the USB port than it can comfortably handle. A powered USB HUB would tell you one way or the other.
I don't have a problem with the mouse while using a USB powered external DVD drive. It doesn't use two ports, just one.

The plot thickens. It seems that once I plug in the drive, the wireless mouse stops working. But... it actually seems that the RANGE is affected. Like, the mouse works only when a couple inches away from the receiver. And then it a minute later it works fine... then later, 3-inch range again.

So is there a way to set the USB power setting? Don't most power profiles allow power saving mode on the USB? Nothing in the Surface Book's "Balanced" profile.
 
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