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Where is Windows Hello


New Member
So I just received my brand new Surface Book yesterday and installed all the updates. Windows Hello is nowhere to be found. I have no options for selecting it!

Where did it go? Anyone with similar experiences or suggestions?

I have updated my sign in with a PIN and the account has been verified a long time ago.

Hello? Windows Hello? Where are you?


Super Moderator
Staff member
Mine (SP4 fully updated) has it right underneath PIN in the sign in options in the win 10 settings page (i just hit start and typed hello and it was there in the results list)


Have you also done the update to TH2?


Active Member
It's a new machine; you're entitled to support, so try Surface Support and connect with a live agent.

They'll be able to do a screen-sharing session with you to review and troubleshoot with you.