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Wireless problems - yet again

kwolton

New Member
Hi,

I am having issues (as it seems are most SB2 users) with WiFI. I noticed horrible jitter/loss when using my softphone, particually in the afternoons or after using the device for a few hours. When i look at the ping responses they seem to increase up to 400ms, so im not surprised my softphone has issues. I have also reloaded my SB completely with a new image of the software and downloaded the latest driver pack from MS. This has not resolved the issue. Anyone else having these problems? I have noticed that having lots of tabs open on my browser (firefox or IE) also cause this, closing the browser completely or rebooting immediatly solves the issue, but it always comes back.

I do not have these issues with any other device on my network and plugging a lan cable in also fixes the problem. I have changed my WiFI router too, so see if that would help.

I'm getting bored now of having to reboot my £2500 laptop to make it work. Wish i'd just stuck with my Macbook Pro!
 

ncameron

Member
This seems to be a compatibility issue that the SB2's Marvell AVASTAR Wireless-AC Network Controller has with some wi-fi routers. I find that if this happens to me, I can generally fix it by going to the relevant network adapter device driver Advanced tab, and taking the Band entry off Auto, and fixing it to 5 GHz only.
When I get to another wifi site I then set it back to Auto, as that usually works OK.
 

sharpuser

Super Moderator
Staff member
This seems to be a compatibility issue that the SB2's Marvell AVASTAR Wireless-AC Network Controller has with some wi-fi routers. I find that if this happens to me, I can generally fix it by going to the relevant network adapter device driver Advanced tab, and taking the Band entry off Auto, and fixing it to 5 GHz only.
When I get to another wifi site I then set it back to Auto, as that usually works OK.
I own two SB2s 15" 1TB units, and neither one of them has this issue. I wonder what AVASTAR controllers I have ...
 
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kwolton

New Member
This seems to be a compatibility issue that the SB2's Marvell AVASTAR Wireless-AC Network Controller has with some wi-fi routers. I find that if this happens to me, I can generally fix it by going to the relevant network adapter device driver Advanced tab, and taking the Band entry off Auto, and fixing it to 5 GHz only.
When I get to another wifi site I then set it back to Auto, as that usually works OK.
THanks, i have changed to 5Ghz, so will see if that makes any difference. Not great for a £2500 laptop though....i don't have this problem with my HP laptop, ipad, iphone or Samsung TV....ironicaly the most expensive device i own is the only one that has problems.... :-(
 

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