I had preordered the Surface Pro 4 and was excited to learn to use it. I knew I would need customer support, as I have been using an IPad, so I purchased the 2 year unlimited support. My last laptop had Windows 7, which I had no problems with. However, I have several questions about Windows 10 and am at my wits end with their terrible Customer Support. I am on always on hold for at least 30 to 60 minutes. Then someone finally picks up who is insufficiently trained and difficult to communicate with. Today I spoke with someone in Surface support who took my phone number in case we were disconnected. We were of course disconnected and I did not receive a call back. I did not receive answers to any of my questions. Does anybody have the contact info that I can register my extreme displeasure at the lack of trained customer support? If I can't successfully figure out how to sync everything and learn this computer, I will have no option but to return it. I like the combo of touch screen and keypad, which is not offered by Apple, and would prefer to keep it, but I am pulling my hair out trying.