Solved Surface Book Pen - eraser clicks but no writing

Discussion in 'Microsoft Surface Book' started by MattS, Jan 19, 2016.

  1. MattS

    MattS New Member

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    My Device:
    Surface Book
    Got an issue where my surface pen can open one-note, etc with the eraser button, but I am not able to use the pen to write.

    When I first powered on the device, my pen was in my suitcase and I skipped the first setup/pen pair process. Not sure if that is the core of my issue, but figured I would mention it.

    I've tried the following:
    Surface Book Update
    BT Re-pair pen
    uninstall/reinstall driver

    Thanks in advance,
    Matt
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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  3. MattS

    MattS New Member

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    Yes, thank you. I went through that prior to posting the question. Nicely written, but didn't solve my issue.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Okay, @MattS.

    Let's try to get you fixed up.

    The writing part (writing or erasing) of the pen does not use Bluetooth. Only the eraser button and the other buttons do. The screen detects the electromagnetic signal of the pen continuously, when the pen is paired - which means it will use power.

    Have you replaced the battery? Or checked the battery terminals? Remove the battery, clean the contacts, then replace the battery.
    Then do the two-button restart of your Surface Book, to make sure the screen is doing its part. (Cold power down for 20 seconds, then power up with Power and VolumeUp buttons. When you see the Surface logo, release both. Choose Exit on the UEFI menu.)
     
  5. MattS

    MattS New Member

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    Looks like a cold power down solved it. Thanks for your help!
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Excellent!
     
  7. StewartHands

    StewartHands New Member

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    Same thing has happened to me as well. It was working fine out of the box.....but the writing functionality stopped.

    I have tried re-pairing, battery removal, driver uninstall and the cold boot above but still no writing. the pen clicks all work with Cortana integration working fine.

    Any ideas? or is it a call to Microsoft for a replacement?

    cheers
    stew
     

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