Solved Camera & Video issue

[Stephen Murphy]

I went to use the camera on the Surface 2 and was greeted by the message.

We can't get to the camera roll at the moment
Something went wrong while accessing the camera roll.

If I go on to take a picture this message is displayed.

This photo wasn't saved
Something went wrong while saving this photo.

I have so far checked in the options and settings and tried shutting down the Surface 2, but have had no success. The camera roll folder is located correctly in Pictures. I don't generally use the camera or the video but I would like to know that I could use it.

 

[jnjroach]

Did you move any of your profile folders to a Micro SD Card? You can also try to do a refresh, it takes about 30 minutes....

 

[Stephen Murphy]

Refreshing did the trick.
Thanks very much.

 

[jnjroach]

Excellent....

 

[Rebecca]

We are having the same issue, but do not know what you mean by doing a refresh. Thank you!

 

[jnjroach]

We are having the same issue, but do not know what you mean by doing a refresh. Thank you!

Click on the Charms Bar and select Settings then select Change PC Settings.... Then goto Update and Recovery and select Refresh My Computer...IIRC

 

[sharpuser]

Marked as SOLVED. Cause of the problem is unknown.

 

[GreyFox7]

I do hope MS is collecting forensics on all these Refreshes so they can address the root causes.