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Can't log in to new Surface Pro?? New user

So I bought a Surface Pro online through the Microsoft website and I finish the setup process, till I try to log in.

I try to log in with the facial scanner - nothing. With the Pin - nothing. With the password - nothing. I have no idea what's going on and I keep getting signed into a temporary profile. For the record I've never actually gotten into my profile but am 100% sure the passwords were right, and yes I've tried restarting it.
 

jnjroach

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Staff member
So I bought a Surface Pro online through the Microsoft website and I finish the setup process, till I try to log in.

I try to log in with the facial scanner - nothing. With the Pin - nothing. With the password - nothing. I have no idea what's going on and I keep getting signed into a temporary profile. For the record I've never actually gotten into my profile but am 100% sure the passwords were right, and yes I've tried restarting it.
Do a factory reset...
 

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