Intermittent dead pen

[BobG]

My pen will stop working from time to time. At worst, I have to remove and re-insert the AAAA battery. Has anyone else experienced this?

Maybe it's time to ask Microsoft for a replacement pen?

Bob Graham

 

[Moonsurface]

Yes I have had this once where I had to remove and reinsert battery, but it works perfectly most of the time.

 

[ruinah]

I had a slightly different issue. The end of my pen has some small shaving of plastic that doesn't give me a good point. Is that something MS would replace? I suppose I could use a file to shave that little piece off but I am afraid it would do more harm than good. It's not big just annoying.

 

[BobG]

Hah, LOL, I just used the file in my swiss army knife to try to smooth the "hairy" tip. Just made it worse. I think something around a 600 grit would be necessary, it's very soft material.

 

[malberttoo]

My pen will stop working from time to time. At worst, I have to remove and re-insert the AAAA battery. Has anyone else experienced this?

Maybe it's time to ask Microsoft for a replacement pen?

Bob Graham

If you have to do it often, I would ask for a new one. Also Microsoft will provide new Pen tips to you upon request, free of charge I believe.

 

[hughlle]

My pen will stop working from time to time. At worst, I have to remove and re-insert the AAAA battery. Has anyone else experienced this?

Maybe it's time to ask Microsoft for a replacement pen?

Bob Graham

Just email MS. Last time I saw a thread about this kind of issue they just sent out a new one and said keep the old.

 

[JimB]

Same issue intermittently. Try to hit the top to bring up one note, then exit by swiping down. Seems to 'wake' the pen back up.

 

[wertzius]

How about trying a new battery?

 

[BobG]

I tried removing and re-inserting the nib. It has a better feel now and hasn't misbehaved since. I'll report back in a day or two.

Bob

 

[BobG]

Well, after my previous post it worked flawlessly until today (13 days), when it started acting up again. First time I restarted the tablet, second time I had to remove and re-insert the battery to get it working again. I refuse to believe that Microsoft is sending us ten year old batteries, mine is dated to 2018, if I'm reading the battery label correctly. I guess I'll call Microsoft and ask for a new pen.

Just posting update to add to the community knowledge base.

Bob

 

[wertzius]

Do you have a voltmeter? If the voltage of the battery is below 1,2V the battery is dead.

 

[bluegrass]

To check a battery correctly, you really should use a battery tester which puts a slight load on it during the test. You can get a false positive reading with a voltmeter without having a load on the battery.