Lock screen - unlock method has changed? (any key or screen vs. power+volume buttons)

[SteG]

Hi. I set a password to unlock the lock screen on my Surface. Whenever the lock screen on my Surface appeared in the past, I just had to click any key on the keyboard or touch the screen to make the field appear on the screen where I could enter my password and then the screen was unlocked. Now, all of a sudden, it says on the left of the lock screen:

"Press and hold the power button, and then press the volume down button to unlock. (Or you can unlock by pressing CTRL+Alt+Delete.)"

That's new to me. And I hate it. How can I get rid of that? I just want to klick any key again or touch the screen to make the field appear where I can enter my password, instead of having to use two hands to click two buttons on the top of the Surface to make that field appear.

Thank you much.

 

[sharpuser]

What model of Surface, and what version and build of Windows 10? (Settings, System, About)

 

[SteG]

Hi. It's Windows 10 Pro on a Surface Pro 1796.

 

[sharpuser]

Okay.

But you gave me your Windows 10 edition, not the version. What is your version?

 

[SteG]

Oh, ok. I didn't know that. 1909? Does that sound right?

 

[SteG]

Is this a lock screen vs. sign in screen issue, perhaps?
Perhaps then it is wrong to say that "I set a password to unlock the lock screen on my Surface." because the password is asked for on the sign on screen? Should I delete the lock screen feature so that only the sign on screen remains? I'm confused....

 

[sharpuser]

Yes, 1909. You have the latest. I hope you can find something that works for you, because your old way of signing in from the Lock screen may have changed.

You can set your sign-in options via Settings, Account, Sign-in options. I suggest you set a Windows Hello PIN if you haven't already, and also register a Windows Hello Face. The Face feature should work brilliantly on your Surface Pro 2017.

 

[SteG]

So this is not something that would solve my problem?
The Windows 10 lock screen can be removed to speed up the login process

 

[sharpuser]

Yes, you can bypass that Lock screen if you wish to. I think Windows Hello Face is brilliant, for the sign-in screen.

 

[SteG]

Thanks. I have small black stickers on the forward and backward cameras of my Surface. Can't trust anyone...

 

[sharpuser]

Thanks. I have small black stickers on the forward and backward cameras of my Surface. Can't trust anyone...

Understand that! A PIN is a good idea, then.