Cant teach a old dog new tricks.... Microsoft have failed big time. why spend all that time and effort oh and money on such a beautiful product and then mess (and the word mess was chosen wisely) the logistics up ??????? school boy errors (shame on them)
Not that it is an excuse but this is something that is certainly new to MS. They are not a first party retailer. They have established distribution chains for things like keyboards and mice and xboxes and they ship software to partners who put it on computers before they ever go to a customer, not to mention that this is probably all contracted through third party vendors (the manufacturer, shipping company and call center) and they likely have nothing to do with it directly. Sometimes there is no replacement for experience.