Just an update.
When I switched on my Surface I got into an automatic repair/could not repair loop.
Spoke with Support and they are going to send a replacement - Let's see how long this takes to turn up!
Just thought I'd give everyone an update.
So I received my 64 GB Surface on Monday, which I noticed had slow loading times on Applications and in the menus of the 'Music' application, which I put down to software. (You can see I asked about this in a different thread)
Today, 5 minutes ago, I just ended a phone call to Microsoft asking about the performance issues I was having with the surface, sounded like a Scottish call centre which is great - no Indian accents for things sold in Britain - and they were very helpful. They did some simple troubleshooting and came up with the simple task of refreshing the device and if that didn't help doing a complete system restore.
I said this is simple, I know how to do this and went ahead to settings > general > refresh telling her what I was doing on the phone all the time so she knew I was doing it right. Keep in mind this device is only 3 days old, I went ahead and clicked refresh but it didn't like it. Instead the device insisted it didn't have the files needed to complete the restore and I was to insert the installation media into the drive to refresh - what installation media?
Anyway, the woman on the phone transferred me to her supervisor which took the rest of the call. He attempted another restore and told me to plug the device into the mains which could maybe get over the problem, but it didn't.
I was a little annoyed to say that I'd received a faulty device, but the Microsoft Support made up for it - It's a different support centre and different people to the Microsoft Store, which you're all have shipping problems with.
They took some details and have sent a new device which should arrive between 2 - 5 business days, in which I get a free post label, put the faulty one in the new box and send it all back.
I was impressed by this support and the feature that I can have a new one sent out so I don't miss a day without my surface, a slow - but working Microsoft Surface.
Can't wait to get the problem fixed and can't wait to get one with a bit of speed under the hood. If anyone else has some performance issues I would suggest giving them a call, seeing if you can "refresh" or "restore" the device without problems, you may have a fault product but you don't know it because at the moment it "works".
Now I await my new - new surface to replace my new surface.
