My horror story with Micosoft's service so far

[yonghong]

I just packed my sp3 to get replaced, I hope my replaced Sp3 will be flawless, good luck for us.

 

[tony8154]

I just packed my sp3 to get replaced, I hope my replaced Sp3 will be flawless, good luck for us.

Good Luck! make sure you inspect the device on the spot!

 

[yonghong]

Good Luck! make sure you inspect the device on the spot!

How, my city doesn't have MS Store, MS mail it to me

 

[tony8154]

How, my city doesn't have MS Store, MS mail it to me

ah I see. Be careful though, I've heard horror stories that they even came with a shattered screen

 

[bugmenot1234]

Well. You wrote like he's paid NOTHING for the replacement.

Yes, the standard warranty doesn't cover accidental damage, but he PAID for the replacement. Obviously, a refurbished or replacement unit may not be exactly like an unused, but if we take his words as true, that the conditions of the 1st replacement was so bad, then it's clearly a problem with Microsoft, in my opinions.

My 2 cents.

 

[tony8154]

Well. You wrote like he's paid NOTHING for the replacement.

Yes, the standard warranty doesn't cover accidental damage, but he PAID for the replacement. Obviously, a refurbished or replacement unit may not be exactly like an unused, but if we take his words as true, that the conditions of the 1st replacement was so bad, then it's clearly a problem with Microsoft, in my opinions.

My 2 cents.

who is this directed to?

 

[yonghong]

got my replacement this morning , to my surprised ,it's pretty new,just like a new one , everything seems good so far except still samsung ssd inside(bad luck)(I told support I need hynix ssd) , and the fan seems noisy , after I update all the things, I will see.

 

[Johnny365]

You'll never be satisfied. This thread is evidence of that.

 

[tony8154]

got my replacement this morning , to my surprised ,it's pretty new,just like a new one , everything seems good so far except still samsung ssd inside(bad luck)(I told support I need hynix ssd) , and the fan seems noisy , after I update all the things, I will see.

If the fan is noisy, then already it's flawed. There's no way I'd use that.
Why do you prefer a HYNIX SSD?

 

[tony8154]

You'll never be satisfied. This thread is evidence of that.

Not true. If you went through the same as I have, you'll understand. All that's evident is that you and I must have different standards and expectations.

 

[yonghong]

If the fan is noisy, then already it's flawed. There's no way I'd use that.
Why do you prefer a HYNIX SSD?

right now the fan is ok, before maybe is update, after update it's very quiet, for ssd another post said Hynix is triple faster than Samsung.

 

[yonghong]

I'm happy what I got , this one battery cycle is only 7, maybe it's brand new one, mine is one years old.