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Problem booting. Asked for UEFI password.


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Hello. I have a Surface Pro (5th generation). Initially when I booted it up, I was not able to access some functions like services nor did the tiles show just a list of files and applications.
So, I tried to do a factory reset and the boot got stuck at "services" after asking if I wanted to connect to OneDrive. It did this several times.
So, I downloaded a image drive from MS website to try to bypass the loading.
When I tried to boot from the thumb drive, it prompted me for an UEFI password. I tried to use the regular one I had used to log on, to no avail then it loaded me as a "limited user". I cannot access the internet and certain programs, nor my user account.
Any help or guidance would be greatly appreciated! Thanks in advance.
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