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Questions regarding hardware support


New Member
Hi all
I have some questions regarding sending a Surface Book to the Microsoft Hardware support. The Keyboard part got damaged when something fell on it and caused a dent. I tried to find out whether I can only send that one part to the support shop or whether it is always necessary to send the whole Surface.
I wasn't able to figure out anything from Microsoft support so I hope some of you have made some experiences.



Super Moderator
Staff member
When you arrange to send it in they should give you complete instructions, don't just send it in without first contacting them and getting a return authorization number.

Surface books are a set, the clipboard and base have only one serial number so they must remain together.