What's new

Re-installing biometric devices

Ibnaz

New Member
While trying to enable Hello face recognition, I uninstalled Biometric Devices inadverntly. How toBiometric devices, widows 10 re-install them? I have Book 3 Surface with Windows 10 Pro.
 
OP
I

Ibnaz

New Member
I have re-booted many times, but Biometric Devices still does not show when running Device Manager. Not to mention that I am still getting "This option is currently unavailable" when trying to enable signing-in by Face Recognition or PIN, which was the original problem.
 
OP
I

Ibnaz

New Member
Thanks for the advice. I have followed it and downloaded the drivers (1.4GB) and installed them by running the msi. The drivers were successfully installed, then restarted the machine. But I am still not seeing the Biometric Devices in the Device Manager's list and still getting the message "This option is currently unavailable" when trying to switch on Biometric sign-ins.
 

jnjroach

Administrator
Staff member
Is the Surface Book being managed by your company or organization? There are Group Policies that can block Windows Hello....
 

Members online

No members online now.
Top