sound issue when casting surface to smart tv

[Scott christie]

hi. i have a techwood smart tv and i'm having problems with the sound when I cast my surface wirelessly to it. when sound plays it makes a sort of monotone Crackle. A bit like static. This is a hit of an issue when l want to watch a film or listen to music. any suggestions?

 

[sharpuser]

You may be hearing amplification distortion. When casting to the television, turn the volume down on your Surface Pro 4, and up on your television.

 

[Scott christie]

thanks for getting back to me but alas thats not the issue. its not a distortion, there is no sound apart from the issue sound. its really hard to explain the sound but the picture is fine. it sounds like a really rapid woodpecker hammering away on a tree. basically i dont think the sound is being projected for some reason. i just wondered if there was a setting on the sp4 to help with the sound. thanks

 

[sharpuser]

Are you using the Microsoft Wireless Display Adapter? Trying to see if TV firmware is the issue.

 

[Scott christie]

Hi. No I'm not using the Microsoft wireless display adaptor. I've just got it linked wirelessly to my smart TV. Thanks.

 

[sharpuser]

@Scott christie ,

Okay, now let's look at this:
While you are casting the video, open up "Playback devices" (Right-click speakers icon). Do you have more than one device playing simultaneously, or more than one device showing a level meter? Work with these settings.