Surface 3 Unlock Issue

[lotreaglesfan]

Hey guys,

I'm new year (as you can see with my low post count haha). I am a power user in the windows world, but don't know what's causing this.

Basically, the screen won't unlock. I can slide up the image with my finger, keyboard or pen, but can't type in my password unless I hold down the power button and slide down the screen to turn it off and then back on.

I have the issue with and without the keyboard attached. Bought the device new yesterday. Thanks for the help and I attached a link to a YouTube video I made... apologies for the tv playing (football) in the background haha.

 

[agt499]

My SP3 does this sometimes (in last few weeks).
I find a good old CTRL-ALT-DELETE brings the password dialog up in the normal manner.

-of course you may need to bring the on-screen keyboard up...