ahmedgaldeeb
New Member
Hello,
Appreciate your help with below issue please.
I own a Surface Pro 4, which has unexpectedly and with no obvious reason, does not power up anymore.
The last thing that happened it was working fine, then everything frozen.
I shut it down, but pressing and holding the power button. Yet, when I tried to power it up again, it does not.
I tried the force reset instructions on Microsoft support link below, and I'm afraid it still does not work.
The only thing special about this device is that I installed windows 11 on it, via Microsoft Insider programme.
But it has been working fine for over a month now.
Any idea how to get this resolved.
support.microsoft.com
Appreciate your help with below issue please.
I own a Surface Pro 4, which has unexpectedly and with no obvious reason, does not power up anymore.
The last thing that happened it was working fine, then everything frozen.
I shut it down, but pressing and holding the power button. Yet, when I tried to power it up again, it does not.
I tried the force reset instructions on Microsoft support link below, and I'm afraid it still does not work.
The only thing special about this device is that I installed windows 11 on it, via Microsoft Insider programme.
But it has been working fine for over a month now.
Any idea how to get this resolved.
Surface won’t turn on or start - Microsoft Support
Learn what to do if Surface won’t turn on, turns on then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen
![support.microsoft.com](https://support.microsoft.com/favicon-32x32.png)
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