Solved Two problems I have with my 6 month SB2

[Gizmo2005]

I have the Core i5/8gb/256gb ssd model.

The two consistent problem I have are these. Please help me solve them before I bring it into the Microsoft store at my local mall. Both are wifi related.

1. Wifi detection. I have 100mb cable service in my house. We are a family of 3 and we don't stream a whole lot. But when I do a SpeedTest on my SB2, I'm getting around 30mbps. My nVidia Shield, which serves as my main entertainment device can pick up the 100mbps. But it's wired so I get it that it picks up the full amount. I get that you lose some speed going through wifi. But even on the 5ghz, I'm getting less than half. That's poor.

2. I bring my SB2 to work every day, then bring it home. Every other day, when I bring it to my work in the morning, I can't connect to Wifi. It's connected, but I don't have internet. Vice versa. When I go home, it's the same. I have to restart it each time. After that, it works fine.

I have to believe it's in the settings? Can anyone offer some insight?

 

[jnjroach]

Are there any pending updates? What type of Router are you using? Are you using any 3rd Party A/V?

With my SB2 I get the full 120 Mbps download on my 5GHz network, I'm using the Netgear Orbi Mesh System.

My Driver Version for my WiFi is -

 

[Gizmo2005]

I have the same driver version as you. I have a NetGear at home although I don't have a model number. But it's high end with 6-8 antennas. I am work right now. I believe we have a Sonicwall in ceiling router. I just ran a test on my LG V20 phone. On Speedtest, it got 24.63mbps down/31.71 up. I just restarted my SB2 and ran it again. I got 6.10/7.37. That's not acceptable.

 

[jnjroach]

I have the same driver version as you. I have a NetGear at home although I don't have a model number. But it's high end with 6-8 antennas. I am work right now. I believe we have a Sonicwall in ceiling router. I just ran a test on my LG V20 phone. On Speedtest, it got 24.63mbps down/31.71 up. I just restarted my SB2 and ran it again. I got 6.10/7.37. That's not acceptable.

Here at work on 2.4GHz (50Mbps Synchronist) I'm getting -

Are you using any 3rd Party A/V or Security on the SB2 itself? Symantec, McAfee, Kaspersky, Nod32, etc. ?

 

[sharpuser]

Your workplace may be using a VPN. If so, you may need to uncheck the "Use default gateway on remote network" setting. If indeed a VPN is being used, your computer will reconnect to your home network, but you will not have internet access until you restart.

 

[Gizmo2005]

Do not have any 3rd party AV. I do run NORD Vpn but it's not on when I do the test. When I turn that on, it's even slower, which is expected. Where do I uncheck the "Use default gateway on remote network"? Is that in device manager or network settings?

 

[sharpuser]

If you are indeed using a VPN at the workplace, find out its name.

Then, to keep that VPN's connection different than your connection at home, start PowerShell, and use this command

Set-VpnConnection -Name "myVPN" -SplitTunneling $True

(substitute myVPN with the name of your VPN"

Then use command

exit

To revert this setting, change $True to $False.

Let us know if this helps.

 

[sharpuser]

@Gizmo2005 ,

This is probably obvious, but have you tried changing your 2.4 GHz channel to 6 or 11 ? These channels do not overlap with other channels. If you live close to neighboring routers, or even a crowded Bluetooth environment, you may be having interference. If your router does automatic connection leveling, that could explain why even the 5GHz throughput is slow.

 

[Gizmo2005]

I'll change that tonight. The Netgear model I have is the Nighthawk AC3200 Tri-band. So I have a couple of 5ghz channels as well. Do I do anything with those? Most of the time when Im at home, I'm normally connected on the 2.4.

 

[sharpuser]

The 5GHz signal usually has a short range, so no need to change those frequencies, for now.

 

[Cuchulainn]

I'll change that tonight. The Netgear model I have is the Nighthawk AC3200 Tri-band. So I have a couple of 5ghz channels as well. Do I do anything with those? Most of the time when Im at home, I'm normally connected on the 2.4.

Definitely try the 5ghz channels. I don't know if Netgear has finally fixed the issue, but I returned mine because, among other issues, they had a buggy 2.4ghz channel. I also didn't feel it had very good range through my home and that the bandwidth degraded quickly.

I recently switched to Eero and where I was struggling to get around 50gbs or so, I have a dramatic improvement.

 

[LanceM]

Do you have any other Wi-Fi devices? Do they get faster speeds ?