Picture Library / Camera roll corrupted

[surfacenewb]

Hi

This morning, I noticed that I can no longer open any pictures!!!!
Each picture is represented by a black box with the name of the file ( 1.jpg etc ) and it cannot be opened.
When I tried to delete it, it says that the picture is being used by another program or I am not the administrator

Even taking a screen shot ( windows button + vol down ) doesnt seem to take any picture....

Anyone have this problem??

 

[surfacenewb]

Now the camera doesnt seem to work either.

After taking a picture, it says something went wrong while taking a picture...

 

[ZachBui]

Even after restarting, it still won't function. you may have to do a refresh perhaps

 

[surfacenewb]

I already tried rebooting

I actually did a system restore back to 3/30 ( there was a critical update ) and the problem is still there

What do you mean by a refresh?

 

[surfacenewb]

Ok I found refresh and just did it.

It looks like the problem is still there....
Any other suggestions?

 

[ZachBui]

Those black images you say, are those viewable elsewhere if you transferred them. I would also back them up if possible.
Maybe you could try to uninstall/reinstall the camera app. I would also see if activating the admin account and see if the camera app still fails or not:

via commant prompt
net user administrator /active:yes


Other than these ideas, I'm not too sure what else you could do besides asking MS tech support perhaps
Could you also take a phone screenshot or if you have a camera layout around to post what the error looks like

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