[Solved!] Pro will now not accept RDP calls.

[Russ]

I have been using RDP from my desktop, Win8-1, for setting up the Pro, just because it's more comfortable for me. Got a lot of stuff done, but now the Pro has decided not to accept the calls. I get a message that says "The connection was denied because the user account is not authorized for remote login." It's the same connection credential that I was using earlier and it worked. Strange.

The problem appears to be in the relationship between Win8-1 and the Pro, because I went to another computer and was able to RDP to the Pro. I can RDP to other computers from Win8-1.

It's not a firewall issue, because I turned off Firewall on both ends and that didn't help. The access credential I'm using on Win8-1 is shown as "allowed access" in RDP on the Pro.

Any suggestions, anybody.

Russ

p.s.: There may be something ominous here, because Win8-1 is mine and the Pro is hers, and has a distinctly feminine name. Nah; I won't go there.

 

[Klownicle]

I have been using RDP from my desktop, Win8-1, for setting up the Pro, just because it's more comfortable for me. Got a lot of stuff done, but now the Pro has decided not to accept the calls. I get a message that says "The connection was denied because the user account is not authorized for remote login." It's the same connection credential that I was using earlier and it worked. Strange.

The problem appears to be in the relationship between Win8-1 and the Pro, because I went to another computer and was able to RDP to the Pro. I can RDP to other computers from Win8-1.

It's not a firewall issue, because I turned off Firewall on both ends and that didn't help. The access credential I'm using on Win8-1 is shown as "allowed access" in RDP on the Pro.

Any suggestions, anybody.

Russ

p.s.: There may be something ominous here, because Win8-1 is mine and the Pro is hers, and has a distinctly feminine name. Nah; I won't go there.

Is the user granted remote access rights in compmgmt.msc Local Users and Groups?

 

[Russ]

Is the user granted remote access rights in compmgmt.msc Local Users and Groups?

Klownicle --

If I understand it correctly, the answer is "Yes." The login user is listed in Remote Desktop Users under Groups and also under Users.

I downloaded some Windows updates along the way, but don't know that any of them changed this. The puzzle is that is was working this morning, but now now.

Thanks,
Russ

 

[J515OP]

Russ, have you tried rebooting the Pro?

 

[Russ]

Russ, have you tried rebooting the Pro?

JP --

Yeah, I rebooted both machines a couple of times. Also tried creating a new user on the Pro and authorizing it in Users and Groups. No success.

It's a mystery.

Thanks,
Russ

 

[jnjroach]

Microsoft Account or Local Account?

 

[Russ]

Microsoft Account or Local Account?

Jeff --

The question assumes an understanding that is outside my experiential envelope.

The normal login to the Pro is "name@emailaddress," which is a Microsoft account. That is what I was using this morning, and it was working. Then it stopped working.

On the Pro, I tried creating new users, both by Microsoft account ID (me and her) and by individual names. Nothing, so far, has worked.

I am beginning to feel like the Incompetent Faith Healer who laid his hands on a crippled man -- and made him blind.

Thanks,
Russ

 

[jnjroach]

Are both machines trusted in your Microsoft Account? And I'm assuming you've logged into both with the Microsoft Account...

 

[Russ]

Are both machines trusted in your Microsoft Account? And I'm assuming you've logged into both with the Microsoft Account...

Jeff --

There are two Microsoft accounts: mine and hers. Both machines are now "Trusted PCs" in both accounts. Still can't connect with RDP.

Thanks,
Russ

 

[jnjroach]

Try clearing the check box for using Network Level Authentication under remote access control panel and see if it accepts the RDP connection.

 

[R0bR]

Russ, with your RDP woes you've been having I wish I was travelling to our Atlanta facility so that I could get some hands on to fix them for you. Are you at least getting asked for authentication? Or are you being denied access altogether?

 

[Russ]

Try clearing the check box for using Network Level Authentication under remote access control panel and see if it accepts the RDP connection.

Jeff --

That box was already cleared.

Thanks,
Russ