Done mine via http://myservice.surface.com and although the process went okay in the end, the website is a pain to use. Multiple crashes, random log outs and no where to edit card details (all of these things occurred across multiple browsers)What are your stories of sending your devices to MSFT for a replacement? Did you do it online or over the phone? And how painful is the process?
Also, I'm seeing mixed opinions... does anyone know if they're sending back new 4300s or old refurbished devices?
What version did they send you back?
Keep us updated!I processed my warranty exchange online today after both local MS stores nearby had no stock to exchange it. One offered to call me when they get new SP2 256s in but he said he hasn't seen 256s in over 3 weeks. That did not fill me with confidence that I'd get one soon. I guess we'll find out if we get a new one or not. I too had issues with the site, and spent a nice hour and a half with MS after they put a hold on multiple cards. That was cool. Hopefully the rest of the process goes smoothly. I'd like a 4300U but if I got a stable non-crashing SP2 4200u that worked I guess I could live with that.