Surface Book Screen Shots are Black

[Laura S.]

I have a new Surface Book and have read a dozen "how to" articles on taking screen shots. Unbelievably, nothing seems to work and the only "success" I have is Windows+Screenshot or Power button + volume up button which saves a completely black image under Pictures -> Screenshots. It's literally just a black square.

This is driving me crazy. Any ideas?

 

[Mikey94025]

Do you have an external monitor connected or does it think there's a different monitor? You can also try using the Windows Snipping tool and see if that changes anything: Screenshot - Wikipedia.

This page mentions a security program that is preventing screen shots: Black screen appears when trying to capture image? Was working fine. What's happened | TechSmith Customer Community. You could try running Windows in safe mode and if that works, experimenting until you find the culprit process.