Yeah, the client is not placing subfolders in ABC order. Also like to add that my subfolders are not immediately under the Inbox, it's outside the Inbox. So dont know if that makes a difference. So for example, what I see in outlook.com, I have the standard Inbox, Delete, Sent folders...then right after the standard folders, I have my own folders. Those folders I created are not in ABC order and within those folders, the client never loaded the messages. Here's the folder struction in my outlook.com account.
I'll have to add a picture of Touchdown when I get home tonight.
View attachment 289
We definitely need to see a log and see what's going on in there.
can you fwd that to me directly when you get home?