sleep

  1. S

    Surface Book battery problems

    My Surface Book is three years old, and still about the most powerful and capable machine I see wherever I go, so the fact that it started to get terrible battery service was a huge bummer. It started in the Summer of '19, but probably had been creeping into the scene for a while. Going back to...
  2. A

    Battery life poor: machine not turning off

    I have a SPro 6, running Windows 10 Home version 1803. The main issue I have with it is that it doesn't turn off, which means that unless I'm very careful and shut it down myself, it stays on and uses battery power, even though the power settings are set to sleep after 5 minutes. This morning...
  3. M

    Solved "Sleep" Disappeared from my Surface 4 Pro

    After the windows update on early June I noticed that there is no more Sleep option on Surface 4 Pro. The physical button up doesn't do anything anymore. I tried contacting Microsoft but no answer but the annoying virtual assistant. I tried (powercfg /a) in command prompt and got the results...
  4. N

    Surface Book 2 GPU overheating while in sleep or screen off

    Hello, I recently purchased a Surface Book 2 i7 256 GB 13.5 inch with the Nvidia 1050 GTX. I was very excited with this device until I noticed the first problems. The screen is a little bit bent at the right top corner and as known this devices suffers from the coil whine issue, but it worked...
  5. B

    Sleep not working Fall creators update

    hello everyone, Is it just me or other users are having the same issue of their surface book not going into sleep mode? with the newest fall creators update, it no longer will go into sleep mode. When I hit sleep mode the display will turn off but if I hit a key or move the mouse it is still...
  6. K

    Possible Hardware Issue? Acting like it's in "Sleep of Death" but isn't.

    Long story short, I was watching a YouTube video last night and wanted to skip back 30 seconds of the video, I frantically clicked on the video timeline causing it to skip to multiple times of the video and my SP4 froze. Everything was unresponsive, power button and volume buttons to and I...
  7. E

    Surface Pro 3 Not Waking Up

    I have only had my surface pro 3 for a year and 3 months. It has not woken up multiple times from putting it to sleep over the past year where I have to press the buttons to restart it and it usually works fine then. This past week, two weeks after my warranty is up, I was on it and put it to...
  8. D

    New Sleep Problems with June Update - "Surface" App is the culprit

    Hello everyone, I'm new here, I was very pleased with the battery drain in sleep since the June update, getting around 3% drain overnight, but now since a week ago I'm back up to right around 20% drain. The Bluetooth hardware will not enter sleep state, in the sleep study under FX Devices >...
  9. P

    Thinking of upgrading my SP3 to SP4 - a few questions...

    Hi all. I'm hoping a few SP4 users could help me out. If you had an SP3 in the past too, that would be even better :) I'm getting increasingly frustrated with my SP3 - I rage almost daily now. I think I blame Windows 10 more than the device itself, but whether it's a case of just doing a fresh...
  10. DocACE911

    Sleep Draining Battery: Due to SD card? SleepStudy included

    I recently upgraded my SP3 Pro to windows 10. I have a 128Gb SD card in the slot for videos etc. Now the sleep sucks. Drains overnight. So am I reading this sleep study right? Is the USB device listed my SD card? This worked FINE under 8.1. I have seen others state the SD card was their problem...
  11. P

    Dell P2715Q - Flashes "Entering Power Save Mode" every 35 sec. while SP3 is sleeping

    Configuration: Windows 10 (10586.104, current on all updates), Surface Pro 3, mDP --> DP cable on Dell P2715Q As soon as the Surface goes to sleep (OR the OS turns the monitor off after X minutes), the P2715Q says "Entering power save mode"...and then does...and then 35 seconds later turns back...
  12. E

    Cannot stop keyboard from waking up SP3

    Ever since I've owned my Surface Pro 3 it's had the common problem that if I put it in sleep mode and pop it into my briefcase, then when I open it up a few hours later it's red hot and the battery's flat. Normally I work around this by making sure that it's fully turned off rather than just...
  13. L

    Trick to reduce battery drain in sleep!

    Ok, seen this discussed over at Reddit so can't take credit for this. If you install the Hyper-V feature in Windows 10 on your Surface Pro 4 and reboot as prompted after the install you should now see your Surface Pro 4 enter Low Power mode (DRIPs) during Connected Standby sleep and see a lower...
  14. E

    Myriad of Surface Book Issues - Some sleep related

    My Surface Book is getting on my last nerve. Here's a few issues: 1.Sometimes when waking from sleep the entire keyboard and trackpad is non-responsive. I have to remove the clipboard portion and reseat it, then the keyboard is usable again. When waking from sleep the desktop seems to have...
  15. H

    Surface Book - Black screen after sleep mode

    Hello! Hopefully I am not the only one experiencing this problem. I have a surface book with the i5 processor without the NVIDIA graphics card option. I've been having a problem with the SB where the screen freezes after going into sleep mode. The screen stays black and the only thing that I...
  16. L

    SP3 and SP4 Dock: dual monitors do not awaken from sleep

    Using SP3, WIN10, SP4 Dock, and dual Dell U2415 monitors. All updates installed, all drivers up to date. Using my SP3 with the SP4 Dock for the first time, today. Problem is waking the SP3 and monitors simultaneously doesn't work. When I awaken the SP3 from sleep the SP4 Dock (brick) does...
  17. kalhimeo

    My external monitor does not wake up after SP3 turns ON

    Dear support, I recently bought a P2415Q 4k monitor which I use with my Microsoft Surface Pro 3 and my new Surface Dock. When I power OFF my Surface via the power button, putting the computer into "connected standby", the monitor automatically goes into "Energy power save mode". The problem...
  18. U

    Setting Changes Not Working Properly

    So wondering if anyone is having this issue or if I am missing something and can get some assistance! So I have noticed a couple things in settings that I have changed that are not working properly. First I went into settings - sign in options - require sign in to never. This I thought would...
  19. E

    Surface 3 (Atom) not charging only when asleep (Weird)

    Hi, So I just got my surface 3 (Atom) a few days ago, and it has done this about three times now now. I can reproduce the issue easily. At night at the end of the day, my surface is almost dead, so I close the cover, plug it in, and leave it over night, but when I wake up in the morning, I find...

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