I understand you are frustrated but I simply can't understand this. You are an IT professional and you have no time for making an image? Yet by your own calculations you have spent 3:15+ hours 5 times already for a total of 15:45+ but you can't find time to make a back up image? Maybe this isn't the device for you but you certainly didn't do yourself any favors either.I work in Network Support and handle upwards of 200 calls per month. I used the Surface primarily for remote support. That would have made the 5th time since getting the device that I needed to completely wipe it and restage the Device. Since they are new and its a personal device, I have no image for it or time to devote to creating one, meaning each time this happens I have to reset the device (30 + Minutes) go into the office to re-hang it on the domain (45 minute drive on a weekend) install the software tools I need (2 + hours for the most basic stuff). Enough already. I spend my days making other peoples stuff work, I just don't have the time to devote to keeping this device working for me.