I'm in the exact same situation. Citibank's fraud alert triggered on Friday with the attempted charge from MS, so I called them to unblock the card. Then I called the MS Store and the rep swore things were ok with the order. Well, it didn't ship yesterday as planned, so I called MS Store again. Now they've "escalated", but I still have no info on if/when the order will ship or what the problem actually is. My wife is a very unhappy, she is a Microsoft Certified Trainer Regional Lead, and a consultant for MS Dynamics. This "store" can't even help the very people that promote MS products.Woke up early to pre-order the 256/8 within minutes of opening. Had a fraud alert Friday, cleared the charge with chase and called MS store to reattempt the charge, ordered a type cover. Type cover on the way, but they never bothered to charge my card a second time. Their support on the phone and on chat was worthless too. Escalate case 2-3 days? Really, just process the charge. I've been really looking forward to the SP2 for weeks now, guess a few more days aren't the end of the world.